Can't find an answer? Email us at support@membrana.io
How can I register in the service as a trader?
The Membrana platform does not have its own registration system, to use the service it is necessary to log in, using the Ethereum wallet signature, for example via Metamax on a PC or Cipher, Toshi on a mobile phone.
What are the guarantees of investment return?
Investors funds are always on his exchange account and trader recieve just temporary access for trading. More details of Membrana algorith are described in Whitepaper https://membrana.io/whitepaper/
Is the service protected, where can I see the report?
An exceptional attention is given to the safety. We never store the funds of an investor or a trader in our wallets. At the moment, the Membrane's smart contract has successfully passed a security audit by Hacken
What is the minimum amount of entry for investor?
There is no the minimum amount of entry for any user. Minimum contract amount is set by trader in his trust management parameters.
What are the advantages of the platform?
You can read about Membrana's advantages in Business Overview
How does the platform earn money?
Membrana platform is absolutely free to join and use. Only fee required is commission for concluding the smart contract for trust management. The size of that commission fee is 0,5% of the contract amount. This fee is paid by investor when signing a deal.
What are the dates of the ICO?
ICO will not be held, tokens will be sold through "Digital IPO". For active community and early adopters there will be an airdrop. The dates will be announced soon.
Can I buy Membrana's tokens?
All information about Membrana tokens and "Digital IPO: will be announced later in official "Offering Memorandum".
Can I transfer my Ethereum wallet assets into trust management?
Yes, you can, this is the basic function of the platform. You can see the video of how it is done (for the time being we have 1 video, the links to it are in chat and on the landing page in the first window)
What is the service statistics (% of the successful / unsuccessful contracts)?
Statistics of every user can be seen in Rating. Their ROI - return of investment and numbers of their contracts.
Are there any partnership relations with the stock exchanges? Is there a commission at the stock exchanges?
At currest stage Membrana platform works only with cryptocurrency exchanges. There is no commition for trading, only for concluding contract for trust management.
Do I still have my account if I replace the Ethereum wallet (as an investor), to which the money should come after the termination of the contract with the trader?
You cannot replace the Ethereum wallet, which is involved in a smart contract. Please, protect your wallet with your own security.
What should I do if I want to make changes to the terms of the contract during the work?
The terms of the contract cannot be changed.
How does the manager contract occur?
The investor has the opportunity to delegate the task of choosing a successful trader to another, more experienced investor. For that, a special form of contract is concluded between the investor and, so-called, experienced investor - manager contract.
An experienced investor is able to enter into transactions with traders from the person of his customer, transferring the customer's funds to the management of traders.
An experienced investor receives a commission for that. You can read more about that in Whtepaper https://membrana.io/whitepaper/
What are the average terms of the contract?
There are no such terms; you can put timing from a few hours to a year.
Where should I go if a technical failure / problem occurs?
You can write on support@membrana.io or in our official Telegram group.

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